Refunds & cancellation

30 days for your first payment

You may request a full refund of your first LodgeMind subscription payment within 30 calendar days of the payment date. This covers either the first $100 monthly payment or the first $1,000 annual payment under the standard offer. Onboarding is included: no setup or onboarding fee is deducted from that initial refund.

This initial-payment policy applies once per hotel subscription. If you choose an agreed portfolio or additional-user arrangement, its written quote will confirm how the policy applies to that arrangement. It does not create repeated trial refunds by cancelling and reopening the same hotel.

After the initial window

After the initial 30-day window, we do not offer partial-period or prorated refunds. Cancelling renewal keeps access available until the end of the period already paid for. Later renewal payments are not covered by the initial-payment guarantee, except where applicable law requires otherwise or we agree in writing.

How to cancel

Use the contact form and select Billing, cancellation, or a refund, or email the support contact provided during onboarding. Identify your hotel and ask to cancel renewal. We record the request when received; a business-hours reply does not move your request date.

We will confirm the subscription concerned and its final access date. Cancellation of renewal does not automatically request immediate deletion of your records. If you need account closure, data handover, or deletion, tell us so those steps can be agreed separately.

How to request a refund

Contact us within the 30-day window and include your hotel name, account email, payment date, and an invoice or payment reference if available. Do not include a card number or bank credentials. We may verify that you are authorized to act for the hotel.

We confirm eligible refunds by email and return funds through the original payment method when possible. The time funds take to appear depends on the payment provider. An approved refund may end paid access; we will explain the access and account-handling arrangements in the confirmation.

Billing errors

Tell us if you believe a payment was duplicated, charged in error, or differs from your agreed quote. We investigate and correct confirmed billing errors separately from the initial 30-day refund window. Keep the invoice or payment reference so we can locate the transaction.

Written arrangements and applicable rights

Any custom arrangement must be agreed in writing before purchase. This policy does not restrict rights or remedies that applicable law makes mandatory. Questions can be sent through the contact form or to Horton Technologies LLC, 1305 Barnard St #726, Savannah, GA 31401, United States.